Product Support Associate

Job Summary

A company is looking for a Product Support Associate (Remote).

Key Responsibilities

• Provide timely and professional technical support to customers via phone and chat
• Troubleshoot and resolve software-related technical issues, escalating complex problems as needed
• Document customer interactions and collaborate with internal teams for product improvements

Required Qualifications

• High school diploma or equivalent required; associate degree or equivalent workforce experience preferred
• Proven experience in a technical support role within a customer-focused environment
• Demonstrated knowledge of troubleshooting methodologies for software and hardware
• Ability to maintain confidentiality and handle sensitive customer information with integrity
• Progression to production may be contingent on the successful completion of training