Product Support Manager

Job Summary

A company is looking for a Product Support Manager (AMS) - Remote.

Key Responsibilities

• Develop expertise in the product suite, focusing on Teamworks AMS and troubleshooting issues
• Manage and prioritize a queue of customer cases based on severity and impact
• Coordinate with internal teams to enhance product offerings and meet customer needs

Required Qualifications

• 3+ years of experience in a high-performance sports environment
• Familiarity with athlete data management systems and medical software
• Experience with Salesforce, JIRA, MS Excel, and G-Suite
• Bachelor's degree
• Experience in the athletics industry is preferred