Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist.

Key Responsibilities

• Provide hands-on support to customers to ensure their ongoing satisfaction
• Identify and resolve customer issues within the application and on backend integrations
• Document and create enablement materials to encourage customer self-service

Required Qualifications

• Bachelor's Degree in Information Systems, Finance, Engineering, Business, or equivalent experience
• 1-4 years of relevant experience in a customer-facing role
• Technical curiosity and willingness to continuously learn new tools and technologies
• Collaborative mindset with excellent cross-functional teamwork capabilities
• Added Bonus: Experience with API, HTML, JSON, JAVA, SQL or equivalent