Program Operator

Job Summary

A company is looking for a Program Operator to support operational tasks and customer service for utility programs.

Key Responsibilities:

• Provide Tier 1 customer support for Virtual Power Plant programs
• Address Tier 2 customer support ticket escalations and ensure timely resolution
• Execute manual operational processes and document procedures for standardization

Required Qualifications:

• Entry-level role requiring minimal experience
• Ability to operate autonomously on low-complexity tasks
• Strong time management and prioritization skills
• Basic understanding of operational tools and processes
• Willingness to learn project management tools and data interpretation