Provider Customer Service Representative

Job Summary

A company is looking for a Provider Customer Service Call and Chat Representative.

Key Responsibilities

• Serve as the advocate for providers by resolving issues efficiently and demonstrating accountability
• Provide support through multiple channels, including calls and chats, while addressing provider needs
• Collaborate with internal partners to ensure timely resolution of issues and promote self-service digital tools

Required Qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of customer service experience with a focus on analyzing and solving concerns
• Experience with computers and the ability to navigate complex systems
• Ability to work full-time, including flexibility for occasional overtime, during specified business hours