Provider Services Call Center Agent

Job Summary

A company is looking for a Call Center Representative to assist healthcare professionals with Medicaid-related inquiries.

Key Responsibilities

• Handle a high volume of inbound calls providing accurate assistance to healthcare providers
• Meet performance standards, including resolving 92% of provider calls within 3-5 minutes
• Accurately log and track all call interactions in the designated call tracking system

Required Qualifications

• High School Diploma or equivalent (GED)
• 1-2 years of experience in customer service or a call center environment
• Basic proficiency with Microsoft Office applications (Outlook, Word, Excel)
• Experience working with Medicaid programs preferred
• Familiarity with medical claims processing or review preferred