Quality Assurance Manager

Job Summary

A company is looking for a Manager, QA Operations.

Key Responsibilities

• Execute QA vision and ensure alignment with organizational priorities and customer experience goals
• Lead and develop a team of QA leaders and auditors, fostering a culture of accountability and continuous improvement
• Establish KPIs and translate quality trends into operational insights for strategic decision-making

Required Qualifications

• 3+ years in Quality Assurance, Operations Performance, or Customer Experience leadership, with at least 1 year in a management role
• Proven track record of executing quality strategies and delivering operational impact
• Strong analytical skills to interpret performance trends and enable data-backed decision-making
• Experience in leading operational process improvement and policy initiatives
• Proficiency in QA platforms, CRM systems, and reporting tools