Quality Control Project Manager

Job Summary

A company is looking for a Project Manager I Quality Control Lead.

Key Responsibilities

• Monitor and ensure staff deliver high-quality customer service
• Ensure compliance with documented processes and procedures
• Identify and implement process improvements based on performance data and feedback

Required Qualifications

• In-depth knowledge of service desk best practices
• Strong understanding of federal contract performance standards and quality control methodologies
• Minimum three (3) years' experience performing quality control
• Ability to pass a background, credit check, and drug test
• Bachelor's degree preferred