Marketing Operations Specialist

About QuillBot: QuillBot was founded in 2017 with the mission of helping students and professionals, especially those learning English, strengthen their writing. Today, QuillBot is on a mission to make written communication better and more efficient. With over 56 million users worldwide, QuillBot empowers people to write without limits. The platform offers a suite of AI-powered tools, including paraphrasing, grammar checking, summarising, and more to help users communicate more effectively across languages and cultures. With a dedicated team of 190 employees, QuillBot continues to innovate, enabling users to enhance their writing and express themselves with clarity and confidence. "Write without limits" is at the core of everything we do at QuillBot.

As a Marketing Operations Specialist, you are detailed, proactive, and a natural collaborator. This role is perfect for someone eager to gain hands-on experience in influencer and organic social media marketing, campaign execution, and data management. You will play a key role in optimizing influencer program processes, coordinating campaigns, and ensuring smooth collaboration with valued content creators (aka “influencers”), as well as managing the content and community needs of organic social.

Key Responsibilities:

• Content Management (60%)
  • Own the influencer onboarding process, shepherding 60-90 influencers each quarter, ensuring a smooth process with world-class communication from start to finish. 
  • Maintain and oversee content calendars within Asana for designated Influencer campaigns, staying ahead of timelines and proactively communicating updates, changes, and progress with external and internal stakeholders
  • Collect and synthesize feedback from the campaign manager, influencer team manager, and additional stakeholders to clearly communicate with the talent/agents.
  • Collect influencer post-analytics 1 week after post launch from the talent/agent to track and monitor back-end performance metrics
  • Manage the organic social media content calendar, mapping out upcoming key seasonal moments, distributing content from creators evenly, and leaving room for experimentation and in-the-moment trends.
  • Schedule and publish content across platforms (Instagram, TikTok, YouTube Shorts), drafting copy for posts where necessary.
  • Edit short-form, edutainment videos to include copyright-free background music as needed.
• Operations (15%)
  • Be a key point of contact for the influencer marketing team to ensure timely and effective communication between Finance and Legal team
  • Facilitate contract reviews between legal and the talent 
  • Own the payment process, preparing and distributing payments on time, and coordinating with the finance team as needed
  • Maintain a database of valuable repeat creators for future campaign opportunities.
• Reporting and Tracking (25%)In partnership with the Campaign Managers, organize top-performing creatives, campaign metrics, and other relevant data points for influencer meeting reports

• Track data from post analytics in the influencer dashboard
• Monitor content performance on a weekly basis, aggregating post analytics in the organic social dashboard
• Perform a weekly analysis of top and bottom organic performers, drawing conclusions based on content performance
• Maintain content creator calendar, tracking which posts have gone live to determine accurate cost analysis

Qualifications:

• Bachelor’s degree in Marketing, Business, Communications, or a related field.
• 1–3 years of experience in an administrative or operational role. Bonus points for start-up tech companies.
• Strong analytical skills and attention to detail.
• Proficiency in Google Suite products.
• Excellent organizational and project management skills.
• Strong communication and teamwork abilities.
• Eagerness to learn and adapt in a fast-paced marketing environment.
• Knowledge of organic social media, trend-spotting, and video editing skills.

Benefits & Perks:

• Competitive salary, stock options, & annual bonus
• Medical coverage
• Life and accidental insurance
• Vacation & leaves of absence (menstrual, flexible, special, and more!)
• Developmental opportunities through education & developmental reimbursements & professional workshops
• Maternity & parental leave
• Hybrid & remote model with flexible working hours
• On-site & remote company events throughout the year
• Tech & WFH stipends & new hire allowances
• Employee referral program
• Premium access to QuillBot

*Benefits and benefit amounts differ by region. A comprehensive list applicable to your region will be provided in your interview process. 

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. We strongly encourage you to apply if you're interested: we'd love to learn how you can amplify our team with your unique experience!

This role is eligible for hire in India.

We are a virtual-first company and have employees dispersed throughout the United States, Canada, India and the Netherlands. We have a market-based pay structure that varies by location. The base pay for this position is dependent on multiple factors, including candidate experience and expertise, and may vary from the amounts listed. You may also be eligible to participate in our bonus program and may be offered benefits, and other types of compensation.

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