Remote Call Center Representative

Job Summary

A company is looking for a Remote Healthcare Customer Service Representative.

Key Responsibilities:

• Respond to inbound inquiries regarding dental benefits, eligibility, claims, and provider searches
• Provide clarification of dental benefits and policies to members and providers
• Investigate and resolve member or provider concerns, documenting interactions accurately

Required Qualifications:

• High school diploma, GED, or college degree
• At least 1 year of call center experience preferred
• 1 year of face-to-face customer service experience
• Knowledge of the Dental, Medical, or Managed Care industry is preferred
• Successful completion of a customer service assessment and typing test