Remote Call Center Specialist

Job Summary

A company is looking for a Resolution Center - Remote Call Center Specialist.

Key Responsibilities

• Handles a high volume of inbound and outbound calls, resolving routine inquiries and directing complex issues to senior staff
• Logs and tracks customer interactions using a computer application, documenting details and follow-up actions
• Coordinates with other departments and notifies customers of investigation results and planned adjustments

Required Qualifications

• High School Diploma or GED
• Intermediate level keyboarding skills (at least 25 WPM)
• Basic level PC skills
• Basic search engine skills
• At least 1 year of customer service experience in a call center environment (preferred)