Remote Customer Service Representative

Job Summary

A company is looking for a Remote Customer Service Representative for Student Loans.

Key Responsibilities

• Provide quality customer service and accurate information to callers
• Answer incoming calls and make outbound calls to address customer inquiries
• Document customer interactions and update account information as needed

Required Qualifications and Education

• High school diploma or equivalent
• Prior call center or customer service experience preferred
• Ability to use a personal computer and basic office equipment
• Basic math skills and understanding of loan processes
• Ability to work overtime as required