Remote Customer Service Representative

Job Summary

A company is looking for a Remote Customer Service Representative.

Key Responsibilities

• Manage inbound call traffic from internal and external customers, handling approximately 100-150 calls daily
• Provide scheduling support, resolving customer inquiries related to appointments and dispatching technicians as needed
• Ensure customer satisfaction by effectively navigating complex scenarios and achieving one-call resolution

Required Qualifications

• High School diploma or GED
• Ability to type at least 45 words per minute
• Proficient in Microsoft Office
• Strong multi-tasking ability
• General technical knowledge