Remote Customer Service Representative

Job Summary

A company is looking for a Remote Customer Service Representative.

Key Responsibilities

• Communicate with consumers via inbound telephone calls and provide prompt resolution to inquiries
• Document and update records accurately in required systems and follow up to ensure customer satisfaction
• Maintain compliance with applicable laws, company policies, and escalate customer complaints as necessary

Required Qualifications

• High School Diploma required; Bachelor's Degree or relevant work experience preferred
• Previous customer service and/or call center experience preferred
• Proficient personal computer skills, including Microsoft Office
• Ability to maintain confidentiality and work in a team environment
• Ability to adapt to a flexible schedule and multi-task effectively