Remote Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide excellent service to policyholders and assist with policy-related inquiries.

Key Responsibilities

• Provide assistance to policyholders through phone, email, and correspondence regarding policy coverage and claims
• Process requests and maintain department standards for call management
• Review and update procedures related to policy information

Required Qualifications

• High school diploma or equivalent
• At least one year of office experience; telecommunications experience is a plus
• Knowledge of life and health insurance operations is desired
• Ability to type at least 30 words per minute
• Experience with Microsoft Office products such as Word and Outlook