Remote Customer Support Agent – American Airlines (Work From Home)

Job Title: Customer Support Agent – Remote Company: American Airlines Location: United States – Work From Home Employment Type: Full-Time Pay Range: $20–$26 per hour + flight benefits Experience Level: Entry-Level to Mid-Level Start Date: Accepting Applications Now

📝 Job Overview:

American Airlines is hiring dedicated, empathetic, and professional Remote Customer Support Agents to assist travelers with flight bookings, itinerary changes, travel concerns, and loyalty programs. This role is perfect for problem-solvers who are passionate about delivering world-class service from the comfort of home.

📞 Key Responsibilities:

• Handle inbound customer inquiries via phone, chat, or email

• Assist with flight bookings, ticketing, cancellations, and rebookings

• Provide real-time support for delays, disruptions, and travel issues

• Answer questions about baggage, check-in, policies, and AAdvantage® rewards

• Stay updated on travel guidelines and company policies

• Document customer interactions accurately in CRM systems

• Resolve concerns with professionalism, clarity, and care

✅ Qualifications:

• High school diploma or equivalent

• Strong communication and active listening skills

• Comfortable with multitasking across tools and screens

• Prior customer service or call center experience preferred (but not required)

• Reliable high-speed internet and a quiet home workspace

• Flexible availability, including weekends and holidays

🎁 Perks of Working at American Airlines (Remote):

• Competitive hourly pay + performance bonuses

• Free or discounted flight benefits for employees and eligible family members

• Work-from-home flexibility and paid training

• Career advancement within the travel and hospitality industry

• Full benefits package: medical, dental, vision, 401(k), and more

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🛫 Turn your passion for travel into a career. Apply now to become a Remote Customer Support Agent at American Airlines and help travelers reach their destinations with ease and care.