Remote Healthcare Call Center Associate

Job Summary

A company is looking for a Remote Healthcare Call Center Representative.

Key Responsibilities

• Handle telehealth-based phone calls and email inquiries regarding insurance verifications, benefits education, and billing questions
• Assist patients in scheduling appointments for virtual consultations and provide technical assistance for telehealth visits
• Manage a steady volume of incoming calls while navigating multiple systems and gather patient feedback

Required Qualifications, Training, and Education

• High school diploma, GED, or college degree
• Successful completion of a customer service assessment and typing test on a computer
• Complete a mandatory paid training program with 100% attendance
• Successful completion of a background check
• Availability to work flexible hours, including weekends