Remote Healthcare Call Center Associate

Job Summary

A company is looking for a Remote Healthcare Call Center Representative.

Key Responsibilities

• Handle telehealth-based phone calls and email inquiries regarding insurance verifications, benefits, billing, and prescription issues
• Assist patients in scheduling appointments and provide technical assistance for telehealth visits
• Gather patient feedback and investigate reports of incorrect costs or insurance coverage issues

Required Qualifications, Training, and Education

• High school diploma, GED, or college degree
• Successful completion of a customer service assessment and typing test on a computer
• Completion of a mandatory paid training program with 100% attendance
• Successful completion of a background check
• Ability to work weekends and manage a steady volume of incoming calls