Remote Healthcare Call Center Representative

Job Summary

A company is looking for a Remote Healthcare Call Center Representative.

Key Responsibilities:

• Handle inbound calls regarding prescription insurance and medication coverage
• Explain pharmacy benefit plans to members, helping them understand their options
• Provide solutions to enhance the healthcare experience with professionalism and empathy

Required Qualifications:

• High School Diploma/GED required
• 1+ year of customer service experience in relevant fields
• Proficiency in Windows-based computer applications
• Ability to provide empathetic support to customers
• Reliable attendance and adherence to scheduling standards