Advanced Support Technician

Job Summary

A company is looking for an Advanced Technician for Xfinity Home Advanced Support.

Key Responsibilities

• Perform advanced data analysis to resolve service orders and trouble tickets
• Isolate and resolve complex problems using subject matter expertise
• Provide operational support and training to field technicians and other employees

Required Qualifications

• High School Diploma / GED
• 5-7 years of relevant work experience
• Experience with Trouble Tickets via Remedy and IOP
• First Call Resolution (FCR) experience in an inbound call center
• Strong troubleshooting skills in Sales, Billing, and Technical Support