Application Help Desk Analyst

Job Summary

A company is looking for an L1 Application Help Desk Analyst to provide customer support for medical record processing products.

Key Responsibilities

• Serve as the initial point of contact for customers via phone, email, or ticket portal
• Provide technical support for hosted applications, servers, and network resources
• Document customer interactions and escalate complex issues to higher-level teams as needed

Required Qualifications

• High School Diploma or equivalent required
• Previous experience in computer application technical support preferred
• Strong knowledge of network troubleshooting and connection issues
• Basic experience with IIS, Apache Tomcat, PowerShell, and SQL queries
• Experience with Jira is a plus