Associate IT Support Specialist

Job Summary

A company is looking for an Associate IT Support Specialist to provide technical support and manage identity and access management requests.

Key Responsibilities

• Handle user-submitted tickets related to hardware, software, and access issues
• Manage IAM requests for internal systems and external EMR platforms
• Perform software installations and assist with onboarding and offboarding tasks

Required Qualifications

• 1-2 years of experience in an IT support/helpdesk role
• Experience supporting users in a Microsoft 365 cloud environment
• Familiarity with Windows operating systems and remote support tools
• Hands-on experience with VPN and Remote Desktop Protocol (RDP) client installation
• Familiarity with identity and access management (IAM) practices