Associate Production Support Analyst

Job Summary

A company is looking for an Associate Production Support Analyst to provide customer and Salesforce support in a production environment.

Key Responsibilities

• Ensure exceptional customer service and resolve 1st and 2nd tier support queries
• Maintain Salesforce Service Tickets and provide follow-up on customer requests
• Investigate and track customer issues, providing accurate solutions and escalating as necessary

Required Qualifications

• High School diploma or equivalent; AA/AS degree preferred
• 2+ years of escrow-related work experience
• 2+ years of customer service-related work experience
• Comprehensive knowledge of sales transactions and client operating systems
• Familiarity with Salesforce and MS Office products