AVP, Amazon Analytics

Job Description:

Role Summary/Purpose:

The AVP, Amazon Analytics role will work closely with the analytics and business functional teams to support new product launch, product feature design and optimization, digital journey, and customer engagement and growth. The role drive new product engagement, accounts growth, and profitability as well as help drive better customer experience and ratings for the Amazon products (PLCC, Pay Later, and Secured Cards).

They will also work closely with the client team and product managers to promote sustainable growth of the portfolio. The individual will work on the decision management framework for new products, feature testing, customer experiences, and portfolio management. This is role requires hands-on use of analytical and data-mining tools, and effective presentation skills to influence the client and internal decision makers.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:
• Identify actionable opportunities through product and customer level analyses and data driven insights
• Collaborate with cross functional teams in product, marketing, credit, finance, and IT/operations and propose solutions to strengthen the product experience and grow credit penetration for the Amazon portfolio
• Develop business case presentations and action plans to drive user strategy; including recommendations for test designs on AMZN ecommerce, feature optimization, analyze product cost/benefit levers to share with client and AMZN teams
• Act as a strategy and analytic consultant for new initiatives, providing guidance and support for concept, design, analysis, to execution and measurement phases of the project
• Partner with broader marketing organization to assist execution of integrated marketing campaigns to drive engagement, rating and financial objectives
• Assist in development of business case presentations and action plans for strategic initiatives
• Collaborate with U.S. based and offshore analysts to ensure high-quality execution and delivery of product analytics and reporting
• Other duties and/or special projects as needed

Qualifications/Requirements:
• Bachelor’s degree OR in lieu of degree, 7+ years of work experience establishing and managing analytics in the financial services, credit card and/or payments industry.
• A minimum of 5+ years of progressive work experience to include:
• 4+ years of experience within the financial services, credit card payments, retail finance, consulting, or other consumer based industry
• 2+ years of experience using statistical analysis tools and data warehouse tools
• 2+ years of experience providing analytical insights into consumer behavior
• 2+ years of experience leading large-scale analytics projects
• 1+ years of client facing experience

Desired Characteristics
• Bachelor’s degree in Mathematics, Statistics, Database Marketing, Engineering, or Quantitative Analysis preferred
• Advanced degree in a quantitative field or MBA with strategic analysis, business intelligence, product management, or marketing specialization strongly preferred
• Experience with credit card products preferred
• Hands-on experience utilizing analytical tools such as SAS, SQL; experience in development of dashboards and data visualization using Tableau
• Strong understanding of targeting and segmentation, retail analytic tools and advanced skills using Excel and PowerPoint strongly preferred
• Experience using external data sources to drive growth for clients
• Strong marketing, creative and analytical skills
• Experience using external data sources to drive growth for clients
• Ability to influence senior corporate decision makers
• Excellent communication skills both written and verbal
• Ability to innovate and find creative solutions to meeting business goals
• Proven ability to work independently yet as key member and contributor to a broader team

Grade/Level: 11

The salary range for this position is 115,000.00 – 200,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:
• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:
• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group:
Data Analytics