Benefit Customer Service Representative

Job Summary

A company is looking for a Benefit Customer Service Representative to assist members with their healthcare and pension plans.

Key Responsibilities

• Guide members through benefits enrollment and assist with updates to health and/or pension plans
• Deliver personalized support via phone, email, and webchat while prioritizing quality service
• Interpret plan documents and explain them in simple, easy-to-understand language

Required Qualifications

• High school diploma or GED required
• Customer service or call center experience preferred but not required
• Bilingual candidates (Spanish or French) are encouraged to apply
• Tech-savvy with basic computer proficiency
• Ability to adapt service approach to different personalities and communication styles