Bilingual Care Specialist

Job Summary

A company is looking for a Bilingual Care Specialist to join their Member Escalations team.

Key Responsibilities

• Handle inbound and outbound communications with members or providers
• Manage assigned caseload and dashboard efficiently
• Identify, investigate, and resolve issues within determined SLAs

Required Qualifications

• 1+ years in customer support, healthcare, tech, or related field
• Fluency in Spanish (reading, writing, speaking)
• 1+ years of claims experience
• 6+ months of experience in a fast-paced environment
• High school diploma or GED