Bilingual Customer Experience Representative

Job Summary

A company is looking for a Bilingual Customer Experience Representative (English/Spanish).

Key Responsibilities

• Handle incoming customer calls, online chats, and emails regarding billing issues, product problems, and service questions
• Maintain professionalism and establish positive rapport with clients
• Keep records of customer interactions, transactions, comments, and complaints

Required Qualifications

• Fluency in Spanish and English is required
• Minimum 1-year experience in a call center environment or equivalent education and training
• High School graduation or equivalent
• Ability to manage time and multitask effectively
• Availability for evening, weekend, and holiday shifts