Bilingual Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate I Bilingual Korean or Vietnamese.

Key Responsibilities

• Responds to routine member and/or provider inquiries and concerns in a timely manner
• Mitigates complaints to resolve issues during initial contact
• Documents communications and maintains performance standards based on contact center metrics

Required Qualifications

• High School diploma or GED required
• Entry-level position with little or no previous experience needed
• Fluency in Korean or Vietnamese is required
• Experience with multitasking using multiple systems preferred