Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual Customer Service Representative.

Key Responsibilities

• Receive and respond to incoming customer inquiries regarding orders, billing, and technical support
• Resolve customer issues by identifying root causes and utilizing resources effectively
• Maintain product knowledge and assist with order processing and account management

Required Qualifications

• High School Diploma
• Basic customer service and phone handling experience
• Familiarity with basic computer applications and data entry
• Ability to adapt to a demanding environment with shifting priorities
• Commitment to confidentiality and professionalism in customer interactions