Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual Customer Service Representative I - III.

Key Responsibilities

• Assist customers with their orders through phone calls, emails, and chats
• Support various operational functions and quality metrics within the department
• Contribute to Lean operational excellence in daily tasks

Required Qualifications

• 3+ years of phone-based customer service experience
• Call center experience is strongly preferred
• Spanish language proficiency is required
• High school diploma is mandatory; higher education is a plus
• Ability to work a flexible schedule, including nights and weekends