Bilingual Customer Service Representative

Job Summary

A company is looking for a Remote Bilingual Customer Service Representative.

Key Responsibilities:

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Ensure first call resolution through problem solving and effective call handling
• Accurately document and process customer claims in appropriate systems

Qualifications:

• Must be 18 years of age or older
• High school diploma or equivalent
• Fluent in both English and Spanish
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Highly reliable with the ability to maintain regular attendance and punctuality