Bilingual Customer Success Specialist

Job Summary

A company is looking for a Customer Success Specialist (Chinese and English) to provide support in a remote setting.

Key Responsibilities

• Provide support as a trusted advisor for customers via various communication channels
• Assist and onboard new customers while developing digital marketing strategies
• Ensure smooth customer engagement through proactive outreach and issue escalation

Required Qualifications

• Fluent in Chinese and English (C1/Advanced level)
• 1-2 years of experience in customer success-related roles
• Strong digital marketing knowledge
• Experience in e-commerce, SaaS, project management, or marketing
• Comfortable using various digital tools and platforms