Billing Specialist

Job Summary

A company is looking for a Billing Specialist to manage complex billing inquiries and enhance customer satisfaction.

Key Responsibilities

• Deliver world-class billing support by responding to customer inquiries with clarity and professionalism
• Proactively manage open case queues to ensure timely resolution of billing issues
• Assist in the onboarding and mentoring of new hires and collaborate with cross-functional teams to resolve billing concerns

Required Qualifications

• 2+ years of experience in a Billing, Customer Support, Account Management, or Retention role, preferably in a SaaS or subscription-based environment
• Strong problem-solving and analytical skills with the ability to interpret billing systems
• Exceptional organizational and time management skills
• Proven ability to multitask in a fast-paced, metrics-driven environment
• Familiarity with Salesforce, Five9, and common billing platforms preferred