BPO Operations Processing Associate

Job Summary

A company is looking for a BPO F&A Operations Processing Senior Associate.

Key Responsibilities

• Perform day-to-day processing requirements to meet service level agreements (SLA)
• Provide customer service support via phone and assist employees with financial transaction processing
• Identify and resolve issues related to pending transactions and conduct quality audits on accounts

Required Qualifications

• Must pass a drug screen and background check, including education and employment verification
• Must have a working device for 2-Factor Authentication
• High-speed internet access with speeds at or above 50 Mbps is required
• A hard-wired ethernet connection is mandatory; Wi-Fi and public internet connections are not permitted
• Demonstrated knowledge in financial and accounting processes is essential