Business Analyst - AWS Connect

Job Summary

A company is looking for a Business Analyst with a background in Call Center AWS Connect and Telephony IVR.

Key Responsibilities

• Gather requirements for Call Center/Contact Center platforms and applications
• Collaborate with business partners, product owners, IT, and development teams
• Support the multi-year migration of legacy platforms to AWS Connect

Required Qualifications

• Experience in Call Center AWS Connect and Telephony IVR
• Background in business analysis within a technology environment
• Familiarity with contact center applications and platforms
• Ability to work in a remote setting
• Experience in large-scale migration projects is a plus