Business Support Specialist

Job Summary

A company is looking for a Business Support Specialist to support process improvement efforts and manage project governance models in a remote setting.

Key Responsibilities

• Produce monthly SLA reports for customers using tools like ServiceNow, Excel, Word, and SharePoint
• Manage large-scale technical projects, including planning and monitoring project performance
• Assist in implementing project management best practices and communicate project status to stakeholders

Required Qualifications

• Bachelor's Degree plus 3 years of relevant experience
• Experience with ServiceNow
• 1+ year of analytical and technical project/program management experience
• 1+ years of experience in Cloud/IT operations or similar fields
• 1+ years of experience within an SAP environment