California Licensed Call Center Agent

Job Summary

A company is looking for a Call Center Agent.

Key Responsibilities

• Provide information to the public on various Air Quality Programs
• Triage inbound calls and schedule consumer appointments based on needs assessment
• Verify and enter consumer application data into the Program database

Required Qualifications, Training, and Education

• High proficiency with database-related software applications
• Knowledge of current principles and practices of customer service
• Ability to assess consumer eligibility for appropriate programs
• Experience in scheduling appointments and managing consumer interactions
• Familiarity with air quality programs is preferred