Call Center Coordinator

Job Summary

A company is looking for a Call Center Coordinator.

Key Responsibilities

• Provide support and fulfill requests for information via telephone and email
• Monitor the internal CSR call queue and assist with inbound calls as needed
• Document and track calls/questions for accuracy and workflow measurement

Required Qualifications

• High School Diploma or Equivalent
• 1+ years' experience in a help desk or triaging call center environment
• 2+ years' experience with Windows desktop operating systems and Microsoft Office preferred
• 1+ years' experience with PRS, E-Board, and QMARS preferred