Call Center Dispatcher

Job Summary

A company is looking for a Call Center Representative 2.

Key Responsibilities

• Prioritize and assign calls to technicians based on various factors
• Maintain communication with customers regarding service level agreements (SLAs)
• Verify and manage the on-call crew for nightly operations

Required Qualifications, Training, and Education

• High school diploma or GED
• Minimum of 6 months of dispatch experience in a fast-paced environment
• Strong computer skills, particularly in Excel and Outlook
• Certification from an accredited vocational-technical or trade school is a plus
• Flexible schedule to work weekends, holidays, or overtime as required