Call Center Operations Representative

Job Summary

A company is looking for a Call Center Support / Operations Representative 1.

Key Responsibilities

• Answer customer inquiries via telephone, email, and chat, utilizing established procedures and software applications
• Provide timely resolution of customer issues, ensuring satisfaction across various user levels
• Track and document customer issues using a computerized system

Required Qualifications

• 1-2 years of call center experience
• Experience in a help desk or call center environment (minimum 1 year)
• High School Diploma or GED or equivalent experience
• Computer proficiency, including Microsoft Office Suite; familiarity with SalesForce is a plus
• Bilingual (Spanish or French) is strongly encouraged to apply