Call Center Specialist

Job Summary

A company is looking for a Call Center Specialist.

Key Responsibilities

• Collaborate with call center personnel to support and coordinate patient care efforts
• Manage call schedules for patients at risk for hospital readmission
• Maintain records of customer interactions and communicate with case managers as needed

Required Qualifications

• High School graduate or equivalent
• Six months' experience in healthcare, preferably with telephonic patient interaction
• Basic knowledge of medical terminology
• Strong computer software and data entry skills