Care Experience Specialist

Job Summary

A company is looking for a Care Experience Specialist to support clients and families throughout treatment.

Key Responsibilities

• Answer inbound communications and resolve patient and family concerns efficiently
• Act as a liaison between patients and internal teams to enhance the client experience
• Support client-related requests to improve patient experience and manage scheduling

Required Qualifications

• High school diploma or equivalent
• Minimum 2 years of experience in a customer/patient success or support role
• Experience working with young adults and adolescents in a healthcare setting preferred
• 1-2 years of experience with Salesforce or equivalent CRM platform
• Knowledge of HIPAA policies and procedures