Change Enablement Specialist

Job Summary

A company is looking for a Change Enablement Specialist responsible for managing the ITIL Change Enablement process.

Key Responsibilities

• Own and manage the ITIL Change Enablement process for assigned accounts, ensuring high-quality service delivery
• Lead CAB meetings, maintain the Change Schedule, and participate in service reviews and client forums
• Collaborate with cross-functional teams to assess change risks, resolve failed changes, and ensure compliance

Required Qualifications

• Technical knowledge of Networks, Wintel, Unix, and Midrange servers
• Advanced skills in MS-Excel, MS-Word, OneNote, and PowerPoint
• Understanding of critical infrastructure and business impact relevant to stakeholders
• ITIL V3 Foundation or ITIL V4 Certification with knowledge of Change Enablement principles
• 5 years of experience in Business and/or Operational roles