Client Success Director

Job Summary

A company is looking for a Client Success Director who is passionate about technology and client success in the higher education sector.

Key Responsibilities

• Serve as a strategic partner to clients, ensuring their success and satisfaction
• Manage overall client relationships, focusing on adoption, retention, and value delivery
• Identify expansion opportunities and collaborate with the sales team to achieve goals

Required Qualifications

• At least five years of experience in client services, sales, or implementation within software or higher education
• Experience in executing client success strategies with a data-informed approach
• Understanding of the full customer lifecycle, including onboarding and renewal
• Ability to collaborate cross-functionally with various internal departments
• Bachelor's degree required