Client Success Manager

Job Summary

A company is looking for a Client Success Manager to support clients within the Managed Security Solutions business unit.

Key Responsibilities

• Onboard new clients and inform them of expected outcomes based on requested services
• Engage in technical discussions regarding operational activities related to cyber threat actor operations
• Provide technical and product support for Managed Services to encourage client renewals

Required Qualifications

• Four-year degree in Cyber Security, Computer Science, Information Systems, or related field
• Familiarity with various SIEM tools (e.g., Splunk, LogRhythm, QRadar)
• Knowledge of the MITRE Attack Framework
• Security+ or equivalent cyber security certification
• Current knowledge of client success practices, security threats, and network technologies