Client Success Specialist

Job Summary

A company is looking for a Client Success Specialist.

Key Responsibilities

• Manage client onboarding, training, and implementation processes
• Build and maintain strong relationships with clients to ensure satisfaction and retention
• Monitor client engagement metrics and develop strategies to enhance product adoption

Required Qualifications

• Background as a PT, PTA, OT, SLP, or rehab clinic administrator
• 0-2 years in a customer-facing role in SaaS, healthcare, or support
• Experience with EMR systems and understanding of clinic workflows (preferred)
• Proficiency in MS Excel and technical troubleshooting (preferred)
• Customer-first mindset with the ability to manage multiple priorities