Community Manager

Job Summary

A company is looking for a Community Manager/Specialist.

Key Responsibilities

• Manage customer interactions across social media, addressing complaints and fostering positive engagement
• Act as a liaison to cross-functional teams, sharing insights and best practices for social media strategies
• Identify and build relationships with social influencers and participate in relevant social conversations

Required Qualifications

• 1-3 years of relevant social media brand management experience
• Passion for customer care and problem-solving
• Deep understanding of the social media landscape
• Experience in reporting on social metrics and interpreting data
• Experience with Sprinklr or similar customer experience platforms