Contact Center Associate

Job Summary

A company is looking for a Contact Center Associate 2 to support patient-centered care and service excellence.

Key Responsibilities

• Deliver high-level patient service with consistent quality and productivity
• Schedule and register patients for appointments while providing information about services
• Train new agents and act as a subject matter expert for peers

Required Qualifications

• High School diploma or equivalent
• Minimum of 2 years of relevant experience
• General knowledge of office procedures and operations
• Ability to handle difficult and stressful situations professionally
• Ability to process and handle confidential information with discretion