Contact Center Representative

Job Summary

A company is looking for a Contact Center Representative.

Key Responsibilities

• Schedule patient appointments through inbound and outbound calls while providing excellent customer service
• Maintain compliance with patient records and verify patient data and insurance for accurate billing
• Meet performance metrics and assist with patient concerns, ensuring a quality consumer experience

Required Qualifications, Training, and Education

• High School Graduate or Equivalent
• Previous customer service experience
• 1+ years' experience in the healthcare field preferred
• Call center experience preferred
• Proficient with computer programs such as Email, PowerPoint, Excel, and Word