Contact Center Support Operator

Job Summary

A company is looking for a Contact Center Support Operator I.

Key Responsibilities

• Answer inbound calls and provide information to callers, facilitating transfers to appropriate destinations
• Navigate the QGenda on-call system to identify and contact on-call providers with patient details
• Process special protocols and assist callers in emergency situations, including providing relay services for hearing impaired callers

Required Qualifications

• High School Diploma or GED
• One year of call or contact center experience or two years of customer service experience
• Emergency Medical Dispatch (EMD) Certification preferred
• Experience in healthcare or a related field preferred
• Candidates located in Ohio preferred